TERMS OF SALES

SAS MAJESTICFILATURES RETAIL
Head Office: 27bis, rue du Louvre - 75002 Paris

Telephone number: +33 (0)9.71.00.45.00

Email: serviceclients@majesticfilatures.fr

Share capital: €300,000

Registered with the RCS of Versailles under number 794 973 537

Intracommunity VAT number: FR53 794973537Publication director: Roland Chelly

Site Host: OVH, 2 Rue Kellermann, 59100 Roubaix

2.1 Products

The Products offered for sale by MAJESTICFILATURES RETAIL are those which appear on the Site on the day of its consultation. The photographs illustrating the Products are not contractual, each Product is also the subject of a descriptive sheet. The offers presented are valid as long as they are announced on the Site and while stocks last. The offers presented are valid subject to availability. Information on product availability is provided to the Customer when placing their order. In the event of product unavailability after placing the order:

- The Customer will be informed by email as soon as possible.

- Customer service will contact the Customer to inform them of the cancellation of their Order and offer to renew their Order, with the exception of the unavailable product.

- The unavailable product will be refunded to the Customer on the bank card used for the purchase.

2.2 Guarantees

The Company undertakes to deliver Products that comply with applicable French and European provisions, in particular relating to the safety and health of people and in particular to the legislation on regulated chemical substances.

Any defects in conformity of Products purchased on the Site are guaranteed by the Company under the conditions of Article L. 217-4 et seq. of the Consumer Code and hidden defects in the item sold under the conditions provided for in Articles 1641 et seq. of the Civil Code. As part of the implementation of the legal guarantee of conformity, the Customer:

- benefits from a period of two (2) years from the delivery of the goods to take action.

- can choose between repair or replacement of the Product, in accordance with article L. 217-9 of the Consumer Code. We may, however, choose not to proceed according to the Customer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. If repair or replacement of the Product is impossible, the Customer can choose between restitution of part of the price or termination of the contract, in accordance with article L. 217-10 of the Consumer Code;

- is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods.

- may decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the Civil Code and in this case, he may choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

Prices are indicated in euros, all taxes included, excluding delivery costs.

The company reserves the right to modify its prices at any time but the products ordered are invoiced at the price in effect when the order is placed.

Delivery costs are communicated to the Customer on the order summary before validation of the latter; they are expressed all taxes included, except special offer. These costs are the responsibility of the Customer and are invoiced in addition to the sales price of the products.

The transfer of risks of loss and deterioration of the products will be carried out after delivery and receipt of the products by the Customer.

4.1 Placing the order

- Step 1: the Customer checks the contents of his basket, he can then modify his order (product, size, quantity).

Once the order has been verified and, if necessary, modified, the Customer selects their country of delivery then validates their basket in order to finalize their order by clicking on the “finalize my order” button.

- Step 2: The Customer registers on the Site or identifies himself.

- Step 3: The Customer verifies his delivery address, accepts the General Conditions of Sale by checking the box corresponding to the acceptance of the general conditions then by clicking on the button "validate and pay for my order" he accesses the banking partner's website .

- Step 4: Entering bank details:
the Customer will then access the secure payment screen of the MAJESTICFILATURES RETAIL partner.

Payment is made online by credit card on the platform of MAJESTICFILATURES RETAIL's banking partner, or Paypal on the platform
Paypal.

4.2 Order confirmation

Upon acceptance of payment, the Customer will receive an email confirming their order. The confirmation will include all the items ordered, the billing and delivery address, as well as a copy of the invoice referring to the General Conditions of Sale. The validation of the order by the Customer and the order confirmation sent to the Customer by email by MAJESTICFILATURES RETAIL following acceptance of payment constitute the conclusion of a sales contract between the Parties and acceptance of the General Conditions of Sale. The Customer who has placed an order will have the possibility of printing his invoice by connecting to the Site in the order tracking area provided for this purpose.

MAJESTICFILATURES RETAIL reserves the right not to validate the order in the event of a legitimate reason, in accordance with article L.121-11 of the Consumer Code, in particular if the Customer is the author of abnormal or abusive complaints, abnormal orders with regard to the quantities ordered, abnormal or abusive exchanges and returns, or in the event of an existing dispute with the Customer relating to a payment incident. MAJESTICFILATURES RETAIL customer service is available to the Customer for any questions relating to their order. Customer service is available by email:

4.3. Payment

The price of Products purchased is payable in full in cash on the day the customer places the order. Payment is made online by credit card (CB / VISA / MASTERCARD / AMEX) or Paypal at the time of validation of the order by the Customer. Payment can be made in 3 installments free of charge with our partner Alma, from 150€ purchase, for France, Germany and Spain. If you pay for your order in several installments, you accept THE GENERAL TERMS AND CONDITIONS OF PAYMENT WITH ALMA .

Transactions carried out on the Site are secured by the payment system of MAJESTICFILATURES RETAIL's partner, HSBC bank. All information exchanged to process the payment is encrypted using the SSL (Secure Socket Layer) protocol. This data cannot be detected, intercepted or used by third parties. At no time does the Customer's financial data pass through the MAJESTICFILATURES RETAIL computer system. The bank verifies that the connection with the customer's browser is secure before sending the payment form to the banking institution carrying out the financial transaction.

In the event of a technical problem preventing payment from being made, you will receive an error message from the bank. You will then have to renew the payment authorization request, you will only be debited for the payment amount once.

4.4. Archiving the order

The order confirmation is recorded in the Company's records, which are themselves kept on a reliable and durable medium. The Customer accepts that the order confirmation is considered proof of the contractual relations between the Parties.

The Company uses the services of LAPOSTE, CHRONOPOST and UPS for the shipping and delivery of products ordered by the Customer. Deliveries take place within the time specified when placing the order.

The delivery time corresponds to the shipping time indicated at the time of placing the order, to which is added the preparation time.

On the site www.majesticfilatures.com, we make deliveries in France and internationally, except in Afghanistan, Åland Islands, Andorra, Angola, Anguilla, Antigua and Barbuda, Netherlands Antilles, Aruba, Australia, Azerbaijan, Bahamas, Barbados , Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, Brunei Darussalam, Burkina Faso, Burma (Myanmar), Burundi, Cayman Islands, Cameroon, Canada, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Comoros, Rep. Start Congo, Cook Islands, Rep. Popular Dem. from Korea, Cuba, Denmark, Djibouti, Dominica, El Salvador, Ecuador, Eritrea, USA, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, Gabon, Gambia, South Georgia and the South Sandwich Islands, Ghana, Gibraltar, Grenada, Greenland, Guam, Guatemala, Guernsey, Guinea, Equatorial Guinea, Guinea-Bissau, Guyana, Haiti, Heard Islands, Honduras, British Virgin Islands, United States Virgin Islands, Iran, Iraq, Italy, Jamaica, Jersey , Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Laos, Lesotho, Liberia, Liechstenstein, Madagascar, Malawi, Maldives, Mali, Isle of Man, Northern Mariana Islands, Marshall Islands, Mauritania, Mayotte, Micronesia, Monaco, Mongolia, Montserrat, Mozambique , Namibia, Nauru, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Uganda, Palau, Occupied Palestinian Territory, Panama, Papua New Guinea, Paraguay, Pitcairn, Puerto Rico, Qatar, Dominican Republic, Rwanda, Western Sahara , Saint Kitts and Nevis, Saint Martin, Saint Pierre and Miquelon, Vatican City State, Saint Vincent and the Grenadines, Saint Lucia, Solomon Islands, Samoa, Sao Tome and Principe, Seychelles, Sierra Leone, Somalia, Sudan, Sweden, Switzerland, Suriname, Svalbard and Jan Mayen Island, Swaziland, Syria, Tajikistan, Tanzania, Chad, French Southern Territories, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos, Turkey, Tuvalu, Vanuatu, Wallis and Futuna, Yemen, Zambia, Zimbabwe. On the site www.majesticfilatures.be, we make deliveries in Belgium and internationally, except in Afghanistan , Åland Islands, Andorra, Angola, Anguilla, Antigua and Barbuda, Netherlands Antilles, Aruba, Australia, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, Brunei Darussalam, Burkina Faso, Burma ( Myanmar), Burundi, Cayman Islands, Cameroon, Canada, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Comoros, Rep. Start Congo, Cook Islands, Rep. Popular Dem. from Korea, Cuba, Denmark, Djibouti, Dominica, El Salvador, Ecuador, Eritrea, USA, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, Gabon, Gambia, South Georgia and the South Sandwich Islands, Ghana, Gibraltar, Grenada, Greenland, Guam, Guatemala, Guernsey, Guinea, Equatorial Guinea, Guinea-Bissau, Guyana, Haiti, Heard Islands, Honduras, British Virgin Islands, United States Virgin Islands, Iran, Iraq, Italy, Jamaica , Jersey, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Laos, Lesotho, Liberia, Liechstenstein, Madagascar, Malawi, Maldives, Mali, Isle of Man, Northern Mariana Islands, Marshall Islands, Mauritania, Mayotte, Micronesia, Monaco, Mongolia, Montserrat , Mozambique, Namibia, Nauru, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Uganda, Palau, Occupied Palestinian Territory, Panama, Papua New Guinea, Paraguay, Pitcairn, Puerto Rico, Qatar, Dominican Republic, Rwanda, Western Sahara, Saint Kitts and Nevis, Saint Martin, Saint Pierre and Miquelon, Vatican City State, Saint Vincent and the Grenadines, Saint Lucia, Solomon Islands, Samoa, Sao Tomé and Principe, Seychelles, Sierra Leone, Somalia, Sudan, Sweden, Switzerland, Suriname, Svalbard and Jan Mayen Island, Swaziland, Syrian, Tajikistan, Tanzania, Chad, French Southern Territories, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos, Turkey, Tuvalu, Vanuatu, Wallis and Futuna, Yemen, Zambia, Zimbabwe

The Customer is informed that prices and delivery times vary depending on the country defined by the customer as the delivery address at the time of his order and which is authentic. Depending on the Customer's selection, the corresponding price will be indicated automatically in the order process and will appear on their order summary.

If your country of delivery is located outside the EU or in Overseas Territories, your package may be charged customs, import duties or various taxes in force in your country of residence which are not included in the final amount of your order. If you receive an email or call regarding this, you are responsible for paying these fees to collect your order. If you refuse to pay these fees, your order will be returned to us. We will then proceed to a partial refund of your order because we will be obliged to deduct delivery costs and customs fees. For more information and to avoid unpleasant surprises, please contact your customs office.

C-LOG Return Web Order
ZAC Paris Oise
Bat.C - Cell 1
60126 LONGUEUIL-SAINTE-MARIE
FRANCE

at the latest within fourteen (14) days following communication of his decision to withdraw.

The Customer must indicate his wish to return the Product(s) by means of an unambiguous declaration (for example, standard form to be completed online on the site, email).

The Customer can follow the return procedure by going through “My account”, “My order history”, “see details” and wait for the return to be validated by customer service.

“To the attention of MAJESTICFILATURES RETAIL Customer Service, 27bis rue du Louvre 75002 Paris:

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is notified on paper):

Date :

(*) Delete what is unnecessary. »

The risks and return costs are the sole responsibility of the Customer. We recommend that the Customer use tracking shipping and insure the shipment in order to avoid any dispute.

Following Brexit and the implementation of new procedures in 2022, customs fees and duties relating to the United Kingdom must be paid before sending the return package. These costs are the responsibility of the customer and the absence of payment results in the impossibility of receiving the package by our logistics.

When non-compliance has been noted, MAJESTICFILATURES RETAIL will offer the Customer:

• The replacement of the Product(s) is the responsibility of MAJESTICFILATURES RETAIL.
• Reimbursement of the price of returned Products and delivery costs, at the latest within fourteen (14) days from the date on which MAJESTICFILATURES RETAIL customer service was informed of the Customer's decision to withdraw.

Orders paid in part or in full using a voucher will be issued with a new voucher if items are returned.

MAJESTICFILATURES RETAIL collects a certain amount of information necessary to process orders.

These data are not only necessary for the processing of the customer's order by MAJESTICFILATURES RETAIL, but also to communicate to the Customer information on the brand, on the Site or to enable them to benefit from commercial offers, if the Customer accepts it by validating their order and create your customer account.

You can find all the information relating to the processing of personal data implemented by MAJESTICFILATURES RETAIL in our PERSONAL DATA PROTECTION CHARTER.

Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet network, particularly with regard to technical performance, response times, connection times, queries or transfers of information, risks of outage, the risks of contamination by viruses circulating on the network and in general all the risks linked to the use of the Internet network.

MAJESTICFILATURES RETAIL cannot under any circumstances be held responsible for any direct or indirect damage resulting from misuse or incidents linked to the use of the computer, access to the Internet, maintenance or malfunction. servers, the telephone line or any other technical connection, the customer's connection to the Site being made under his entire responsibility.

MAJESTICFILATURES RETAIL cannot under any circumstances be held responsible for any direct or indirect damage resulting from misuse or incidents linked to the use of the computer, access to the Internet, maintenance or malfunction. servers, the telephone line or any other technical connection, the customer's connection to the Site being made under his entire responsibility.

MAJESTICFILATURES RETAIL will not be responsible for the total or partial non-execution of its obligations under the order placed by the Customer, if this non-execution is caused by an event constituting a case of force majeure as defined by the applicable right.

In such a case, MAJESTICFILATURES RETAIL will inform the Customer of the occurrence of such an event within three (3) clear days following its occurrence, by email.

After a period of one (1) month, and in the event that the event constituting a case of force majeure persists, the order will be canceled and will, if necessary, be subject to a refund from MAJESTICFILATURES RETAIL on the bank card used to place the order within a maximum period of thirty (30) days.

The General Conditions of Sale are executed and interpreted in accordance with French law.

In the event of disputes relating to the interpretation or execution of the General Conditions of Sale, the Customer should contact MAJESTICFILATURES RETAIL as a priority to reach an amicable solution.

The Customer has the possibility of presenting any complaints on the dispute resolution platform put online by the European Commission at the following address:

The European Commission will transfer the Customer's complaint to the notified competent national mediators. The Customer may also use any other alternative dispute resolution method.

Notwithstanding the above, in the event of a dispute, in accordance with Regulation No. 44/2001 of December 22, 2000, the French courts will have jurisdiction:

- you can apply either to the court of the place where you are domiciled, or to the court of the place of the head office of MAJESTICFILATURES RETAIL,
- MAJESTICFILATURES RETAIL may refer the matter to the court of the place where you are domiciled.

In accordance with articles L. 612-1 to L. 612-5 of the Consumer Code, any consumer has the right to have free recourse to a consumer mediator with a view to amicably resolving the dispute between them and a professional. To this end, MAJESTICFILATURES RETAIL guarantees the consumer effective recourse to a consumer mediation system.